They get stupid sometimes

Call 800 244 2444 at the prompt billing ask for a combined billing agent.
if they ask why tell them your combined bill is a mess and you only want to speak to a combined billing person..

When you get that person on the phone tell them your not happy and that your wife is really upset with the whole deal and that you need to know why the bill is so high and what happened to your promotion..

If need be work in how whe might just want to cancel everything.. Dont tell them you want to cancel..

Have them add everything up Take your time with it and ask at the end of the conversation how much they really need sent in..

Here's what I've ran into.. You get a Deal with them but the Computer dosnt take the deal at the time of the order.. Which I know they been trying to fix for months since taking on the third party order takers..

Bottom line only a Combined Billing agent can fix the problem and the Billing dept might also give some insite but then you might be put threw some added hold times..

Once all the billing is straght it should be good to go. Whatever the combined billing guy tells you your bill should be pay only that amount. Only because it might take a couple months for the bill to be straightened out... Its a automated computer problem and takes getting the flags in order.. and whatever the guy or girl tells you on the phone it still has to go threw several people to fix it..

Again the good part is they keep notes.. So ask for the refrence number at the end of the conversation..
If you call tomarrow make sure its before 11am your time..
Hopefully you get a agent in Ohio or MO. or further west 

Well, the move was complete, some minor changes which were for the better anyway.
Got the gateway on the second shelf from the floor on the left side pf my old computer desk and the battery back up still on the floor but on the right side in the cubby hole.
I do have one question, the cables for the data and the power cord going to the gateway are mixed together, shouldn't they be separated somewhat?

I'll get some updated pictures when I get a chance

Buggy

this is a quote from another board GB

I learnt about this remarkable coincidence today as I put my hair out to dry:

At five minutes and six seconds after 4 AM on the 8th of July this year, the time and date will be:

04:05:06 07/08/09 no matter wherever you are in the world. You will have to wait a thousand years for this to happen again. I, for one, will be sick of waiting!

its a real simple solution.

Tag the cables or mark them with a small perminent marker just like the rest of the phone guys and network guys
on the back of the router/gateway put a small peice of tape marked As an excample 1 2 3 or 4 and so on
and mark the cables in the same order and your done.. Oh and take a picture and Hide it kidding but if you take a picture after marking it that could save time in the future.
Us phone/cable guys call it Graffiti and its not unusual for us to pop things together and walk away and forget about the Graffiti only because if it dont work the first time with only one or two cables it will work the second attempt

Hope that made some sence

Rearranging start today (as soon as the recording(s) are done  )
I'm going to do it while Duh wifey is out and about.
I see now why the techie put the gateway where he did, The broadband cable wasn't long enough to freely place.
But it's long enough to do what we decided above

Buggy